These Terms evidence a transaction involving interstate commerce; and notwithstanding any other provision herein with
respect to the applicable substantive law, the Federal Arbitration Act, 9 U.S.C. § 1 et seq., will govern the
interpretation and enforcement of this Arbitration Agreement and any arbitration proceedings. If the Informal Dispute
Resolution Process described above does not resolve satisfactorily within 60 days after receipt of your Notice, you and
Company agree that either party shall have the right to finally resolve the Dispute through binding arbitration. The
Federal Arbitration Act governs the interpretation and enforcement of this Arbitration Agreement. The arbitration will
be conducted by JAMS, an established alternative dispute resolution provider. Disputes involving claims and
counterclaims with an amount in controversy under $250,000, not inclusive of attorneys’ fees and interest, shall be
subject to JAMS’ most current version of the Streamlined Arbitration Rules and procedures available
at http://www.jamsadr.com/rules-streamlined-arbitration/; all other claims shall be subject to JAMS’s most current
version of the Comprehensive Arbitration Rules and Procedures, available
at http://www.jamsadr.com/rules-comprehensive-arbitration/. JAMS’s rules are also available at www.jamsadr.com or by
calling JAMS at 800-352-5267. A party who wishes to initiate arbitration must provide the other party with a request for
arbitration (the “Request”). The Request must include: (1) the name, telephone number, mailing address, e‐mail address
of the party seeking arbitration and the account username (if applicable) as well as the email address associated with
any applicable account; (2) a statement of the legal claims being asserted and the factual bases of those claims; (3) a
description of the remedy sought and an accurate, good‐faith calculation of the amount in controversy in United States
Dollars; (4) a statement certifying completion of the Informal Dispute Resolution process as described above; and (5)
evidence that the requesting party has paid any necessary filing fees in connection with such arbitration.
If the party requesting arbitration is represented by counsel, the Request shall also include counsel’s name, telephone
number, mailing address, and email address. Such counsel must also sign the Request. By signing the Request, counsel
certifies to the best of counsel’s knowledge, information, and belief, formed after an inquiry reasonable under the
circumstances, that: (1) the Request is not being presented for any improper purpose, such as to harass, cause
unnecessary delay, or needlessly increase the cost of dispute resolution; (2) the claims, defenses and other legal
contentions are warranted by existing law or by a nonfrivolous argument for extending, modifying, or reversing existing
law or for establishing new law; and (3) the factual and damages contentions have evidentiary support or, if
specifically so identified, will likely have evidentiary support after a reasonable opportunity for further
investigation or discovery.
Unless you and Company otherwise agree, or the Batch Arbitration process discussed in Subsection 8.2(h) is triggered,
the arbitration will be conducted in the county where you reside. Subject to the JAMS Rules, the arbitrator may direct a
limited and reasonable exchange of information between the parties, consistent with the expedited nature of the
arbitration. If the JAMS is not available to arbitrate, the parties will select an alternative arbitral forum. Your
responsibility to pay any JAMS fees and costs will be solely as set forth in the applicable JAMS Rules.
You and Company agree that all materials and documents exchanged during the arbitration proceedings shall be kept
confidential and shall not be shared with anyone except the parties’ attorneys, accountants, or business advisors, and
then subject to the condition that they agree to keep all materials and documents exchanged during the arbitration
proceedings confidential.